LokpalOnline

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    In News 

    • Recently, Lokpal of India inaugurated’ a Digital Platform for the Management of Complaints called ‘LokpalOnline’.

    About LokpalOnline

    • It is an end-to-end digital solution for the management of complaints against public servants filed under the Lokpal and Lokayuktas Act, 2013. 
    • It is a web-based facility, which will quicken the disposal of complaints in an accountable, transparent and efficient manner with benefits to all stakeholders.
    • It provides a Dashboard for every Complainant, enabling him to view the status of his Complaints during its lifecycle
    • The Portal, hosted on NIC Cloud, has been developed on an Open Source Technology. 
    • Its security audit has been done by an agency empanelled by the CERT-In (Indian Computer Emergency Response Team), Ministry of Electronics and Information Technology.
    • It facilitates handling of complaints during the complete lifecycle of the Complaint, right from its filing to the final disposal and this will bring more transparency and efficiency in the complaint handling mechanism.

    Important Features 

    • Convenience to complainants for filing complaints online from anywhere anytime
    • Information to the complainant about action on the complaint at every stage through emails and SMS
    • Facility to the complainant to ascertain status of complaint at anytime
    • The identity of the complaint is kept confidential
    • The CVC, CBI and other inquiry agencies can upload their reports directly on the ‘LokpalOnline’ platform.

    About Lokpal 

    • It is the first institution of its kind in independent India, established under the Lokpal and Lokayuktas Act 2013 to inquire and investigate allegations of corruption against public functionaries who fall within the scope and ambit of the above Act.
    • The Lokpal of India is committed to addressing the concerns and aspirations of the citizens of India for clean governance. 
    • It shall make all efforts within its jurisdiction to serve the public interest and shall endeavour to use the powers vested in it to eradicate corruption in public life.
    • In March 2019, Justice Pinaki Chandra Ghose was appointed as India’s first Lokpal and as a body, it is still growing and progressing. 

    Source: PIB